# Your Way Computer Tech Team – Managed IT Services > Managed Services for the Big Country since 1996 > Generated by All in One SEO Pro v5.0.3, this is an llms-full.txt file, used by LLMs to index the site. ## Pages ### [Home](https://ywctt.com/) **Published:** May 28, 2014 **Author:** Andrew **Content:** ![Your Way Computer Tech Team Head Image with awards 2026](https://ywctt.com/wp-content/uploads/2026/06/YWCTT-Header-2026-with-awards.png) Contact Us today to schedule a free company needs assessment and quote! <info@ywctt.com> ## Existing Customers Remote Support ------> ### We have made an information brochure “benefits of outsourcing” that you can receive by emailing us at info@ywctt.com or [**clicking here.**](https://ywctt.com/wp-content/uploads/2026/06/Benefits-of-Outsourcing-ywctt-2026-contact.pdf) Click the below icon to download our temporary assistance agent only after a tech directs it. [ ![](https://ywctt.com/wp-content/uploads/2017/02/128x128.png "128x128")](http://ywctt.com/SyncroSetup-temporary_assistance_non_tms-v1-3372132.exe "128×128") - ### Contract Support & Managed Services - ### Firewall & Remote Access Management - ### Backup Solutions & Management - ### PC & MAC Repairs both Onsite & Walk-In - ### Outsourced I.T. Department and VCIO - ### Office 365 & Cloud Solutions - ### Email & Website Hosting Solutions - ### Complete Cabling & VPN Solutions - ### Server Virtualization - ### Computer Hardware Sales > *I have been using Your Way for twenty years or more and have absolutely no complaints. They keep all of my computers (10) running and up to date. When we do have a problem they can remote into the complaining device and encourage it to work as it should. If we have to take a machine in to the shop for repair or upgrading they are quick to get it back in service because they know we need the offending machine back on it’s feet and doing it’s job as quickly as possible.* > **Hoss Smith from Joe T. Smith Trucking says** > *Andrew & his team have been our IT guys for years. They are knowledgeable, fair and professional. I highly, highly recommend them! > **Lori Robinson of “The Hen Shack” says*** > *I am a small business owner with two office locations 200 miles apart. Until I learned of Your Way Consulting, I had nothing but problems with my remote computer issues. With Andrew and his very efficient Team, I no longer have to spend my own valuable time attempting to put out “fires”. The peace of mind I now have is absolutely priceless. I know that if an issue does arise, which I know it will when depending heavily on computers for my business, it is managed before it becomes a crisis and stops business. Our information is very confidential in nature, and I know because of Andrew’s moral and ethical convictions, he and his Team are highly trustworthy not to divulge that information. Again, priceless peace of mind……. > **Sheila Watts, Covenant Outreach, LLC Abilene, TX says*** > *This is my first or second ever yelp review, but I thought this placed deserved to be praised.Anyway Your Way Computer Tech Team fixed the PC perfectly, charged me a very reasonable price, and performed the service in under 24 hours.Really excellent shop I could not be happier* – > **Danita Carey says** > *Your Way has serviced my computers on numerous occasions. I have purchased computers from them also. I have always received prompt friendly service and they have never failed to perform. They have also provided and installed a surveillance system which has given me, my employees and customers a sense of security. All in all, I am very pleased with Andrew and his staff. I would not hesitate to recommend them to friends and family.* > **Jim Keen, Keen Cleaners, Abilene TX says** > *I have used Your Way since 2003. They have built two computers for me from the ground up and have performed all of the service that I have required on all of my computers. How do I feel about their service? I have recommended them to several of my friends who are now also satisfied Your Way customers.* > **Charles Kirkpatrick, Sermons4Kids, Inc. says** > *I started doing business for Your Way Consulting back in 2001. I had a computer network cabling company and performed quite a number of infrastructure installations so that Andrew could set up their networks. I have never seen someone work SO HARD to earn the respect of each and every client of his. Andrew goes WAY out of his way to please people–even to the point to where I got exasperated on many occasions because he expected me to perform at the same pace of self-sacrifice that he did in order to please customers. I could not compete with Andrew’s level of hoop-jumping and price-discounting. The man is a true jewel of impeccable character. Outside of my business relationship, Your Way has worked on my personal computers twice. Those dealings were with his staff who were unaware of my relationship with Andrew, yet I still received the same kind of professional courtesy that I would have expected from Andrew himself!* > **Jesse Bruton, Gateway Cabling says** ![#image_title](https://ywctt.com/wp-content/uploads/2026/06/ywctt-teamphoto-June-2026-400.jpg "ywctt---teamphoto-June-2026-400") # Who We Are All of our technicians are Texas CJIS cleared. This means our techs have undergone rigorous FBI and state-level fingerprint-based background checks and security training, allowing us to safely and compliantly support law enforcement, court systems, and other agencies that handle sensitive Criminal Justice Information. [Learn More](http://ywctt.com/about-us/ "Learn More") BUSINESS OR RESIDENTIAL SUPPORT CONTRACTS AVAILABLE! [More Info](https://ywctt.com/tms/ "More Info") --- ### [Contact](https://ywctt.com/contact/) **Published:** May 16, 2014 **Author:** Andrew **Content:** # Contact Us ## Headquarters: ### 1317 S. Danville Dr. Abilene, Texas ### 325.690.1171 ### 325.200.4955 ### info@ywctt.com ![](https://ywctt.com/wp-content/uploads/2026/06/locationmapswithneighbors-white-216x300.png "locationmapswithneighbors-white") Your Name (required) Your Service Address(required) Your Contact Phone(required) Your Email (required) How did you hear about us?(required)—Please choose an option—Existing ClientRadioMovie PreviewInternet SearchTVFriend or Associate Subject Your Message (please explain how we can help you - please explain in detail some of the areas you'd like assistance with - to prevent spam minimum 70 characters) --- ### [Solutions](https://ywctt.com/solutions/) **Published:** May 14, 2014 **Author:** Andrew **Content:** # Solutions ### Managed IT Support Plans We offer affordable **Managed IT Support Plans** for both businesses and residential customers through our **Total Managed Services (TMS)** program. Starting at **just $58 per month**, TMS provides dependable outsourced IT support designed to keep your technology running smoothly, securely, and efficiently. Whether you need ongoing support for your home office or complete IT management for your business, we’re here to help. Enjoy proactive monitoring, expert technical support, cybersecurity assistance, and peace of mind—without the cost of hiring an in-house IT department. **Starting at only $58/month —[ Click Here to Learn More About TMS](https://ywctt.com/tms/)** ### Backup Solutions for Home & Business Protecting your important files and business data has never been more important. We offer **two reliable [backup solution](https://ywctt.com/backup-solutions/) options** for both home and business users. ✔ **In-House Backup Solutions** Prefer to keep your backups local? We can help design and implement an **in-house backup system** using your own backup hardware and media for dependable data protection and disaster recovery. **Click Here to Learn More** ✔ **Cloud (Off-Site) Backup Solutions** Looking for a secure, hands-off solution? We also offer **off-site cloud backup services** that help protect your files without the need to manage hardware or media yourself. Not sure which option is right for you? **Contact us today**, and we’ll help you find the best backup solution for your needs and budget. ## Below are some of the other numerous services we offer - ## Managed IT & Business Technology ✔ Managed IT Services (TMS) ✔ Total IT Department Outsourcing ✔ Business Technology Consulting ✔ Network Evaluations & Assessments ✔ Hardware & Software Recommendations ✔ Technology Auditing & Reporting ✔ Help Desk Monitoring & Support ✔ Managed Support Contracts ✔ Vendor Coordination & Liaison - ## Network, Security & Infrastructure ✔ Network Setup & Rollouts ✔ LAN & WAN Solutions ✔ Certified Network & Telephone Cabling ✔ Wireless Infrastructure (PtP & PtMP) ✔ Secure VPN & Remote Connectivity ✔ Patch Management & Reporting ✔ Cybersecurity & Threat Protection ✔ Internet-Connected Surveillance Systems ✔ VoIP Phone Solutions ## Repair, Backup & Cloud Services ✔ Laptop & Desktop Repairs ✔ Windows, Mac & Linux Support ✔ Virus, Malware & Spyware Removal ✔ Backup Solutions & Monitoring ✔ Backup & Disaster Recovery Planning ✔ Data Recovery Services ✔ Cloud Services & Virtualization ✔ Email & Website Hosting & Management ✔ Storage Solutions ✔ Computer Sales & Deployment # Support ![WhyHrstop-CustomerSupport-292](https://ywctt.com/wp-content/uploads/2013/06/WhyHrstop-CustomerSupport-292.png "WhyHrstop-CustomerSupport-292") Customer service is not a department, it’s an attitude! Call Us: 325.690.1171 [Click Here To Call Us](http://ywctt.com/contact/ "Click Here To Call Us") --- ### [Disaster Recovery & Backup Solutions](https://ywctt.com/backup-solutions/) **Published:** May 14, 2014 **Author:** Andrew **Content:** # Disaster Recovery & Backup Solutions ## Data Recovery Some things simply can’t be replaced. In today’s digital world, family photos, business files, and important documents are often stored only on computers and devices. If your hard drive fails or your computer won’t boot, don’t panic—your data may still be recoverable. At Your Way Computer Tech Team, we can evaluate your hard drive and, in many cases, recover important files even if the drive is inaccessible or your computer will not start. Our evaluation and recovery attempts are affordable and handled with care. If advanced recovery is needed, we can securely send your drive to a professional clean room facility and provide a **free recovery estimate** before any work is performed. ## Backup Solutions The best way to protect your important files is with a dependable backup plan. We offer a variety of **backup solutions** tailored to your needs, including both **local (in-house)** and **cloud-based backups** for businesses and residential customers. Not sure which solution is right for you? [Contact us](https://ywctt.com/contact/), and we’ll help design a backup strategy that fits your needs and budget. ## Backup Management & Monitoring For clients enrolled in our **Managed IT Services**, we provide customized backup planning, monitoring, and management **at no additional charge**. We help ensure your backups are running properly and your critical data stays protected—so you can focus on running your business with confidence. ### In-House Backup Solutions For businesses that prefer an **in-house backup solution** (requiring local backup hardware and media management for disaster recovery), **BackupAssist** is one of our recommended platforms. We can help design and implement a customized backup strategy, including **media rotation plans and disaster recovery procedures** tailored to your business needs. One of the most common issues we see is businesses believing their backups are working—only to discover they have been rotating blank drives, failed backups have gone unnoticed, or no off-site protection exists at all. In the event of theft, fire, severe weather, ransomware, or another disaster, this can result in catastrophic and permanent data loss. A reliable backup plan requires more than simply copying files—it requires **verification, testing, and redundancy**. Our team can help ensure your business has a dependable backup and disaster recovery solution in place, so your critical data remains protected when it matters most. ![BA_Logo_GoldReseller](https://ywctt.com/wp-content/uploads/2014/05/BA_Logo_GoldReseller.png) ### Cloud Backup Solutions We also offer secure **off-site (“cloud”) backup solutions** that eliminate the need for expensive backup hardware or managing physical media yourself. While cloud backup provides an excellent layer of protection, we typically recommend it as part of a **multi-layer backup strategy** rather than a stand-alone solution. Combining local and cloud backups helps provide greater redundancy and protection for your important files and business data. Our cloud backup pricing is based on the **amount of data being protected**, not the number of computers in your office—making it a flexible and cost-effective option for many businesses. If you would like to learn more about our **cloud backup services**, contact our team and we’ll help you find the right solution for your needs. # Simple and affordable backup software with BackupAssist ### Affordable, Reliable Business Backup Solutions Small and medium-sized businesses can now enjoy **secure, reliable data backup solutions—without the high cost of enterprise-level systems**. Is protecting your valuable business data getting pushed aside because you’re focused on running your business? You’re not alone. The reality is that many businesses either **don’t have a dependable backup system** or assume their backups are working without ever verifying them. Backup management is often overlooked because it doesn’t directly generate revenue, and for already busy staff, managing backup hardware, media rotation, and recovery testing can quickly become overwhelming. That’s where we help. Your Way Computer Tech Team can design, implement, and monitor a backup solution that fits your business—helping ensure your critical data is protected and recoverable when you need it most. Because when data loss happens, having a reliable backup can make all the difference. Even businesses that do have backups in place are often surprised to learn their systems may not provide the protection they expect. Many rely on outdated methods such as manually copying files or occasionally burning data to discs—processes that are easy to forget and highly dependent on human consistency. Manual backups are often performed only “when someone remembers,” which can lead to days or even weeks of missing data. Even with the best intentions, it’s easy to overlook critical files or discover too late that backups were incomplete, corrupted, or never working properly at all. The truth is, a backup solution is only valuable if it is **consistent, monitored, and recoverable** when disaster strikes. That’s why we recommend automated, verified backup systems designed to protect your important business data and minimize downtime when the unexpected happens. # Support ![WhyHrstop-CustomerSupport-292](https://ywctt.com/wp-content/uploads/2013/06/WhyHrstop-CustomerSupport-292.png "WhyHrstop-CustomerSupport-292") Customer service is not a department, it’s an attitude! Call Us: 325.690.1171 [Click Here To Call Us](http://ywctt.com/contact/ "Click Here To Call Us") --- ### [TMS](https://ywctt.com/tms/) **Published:** May 14, 2014 **Author:** Andrew **Content:** # WHAT IS TMS? Total Managed Services # Total Managed Services (TMS) ## Proactive IT Support for Businesses That Depend on Technology Technology should help your business grow—not slow it down. At **Your Way Computer Tech Team**, our **Total Managed Services (TMS)** program is designed to give small and medium-sized businesses the same level of professional IT support that large companies rely on—without the expense of hiring a full-time IT department. For over **30 years**, we’ve helped businesses across **Abilene and surrounding areas** reduce downtime, improve cybersecurity, and simplify technology management. ### What is TMS? Think of TMS as **your outsourced IT department**. We proactively monitor, maintain, and support your computers, servers, network, and business technology so you can stay focused on running your business—not dealing with frustrating tech issues. Instead of waiting for things to break, we work proactively to help prevent problems before they disrupt your operations. --- ## What’s Included with TMS? ### ✔ 24/7 Monitoring We continuously monitor your systems to identify and address issues before they become major disruptions. ### ✔ Proactive Maintenance Regular updates, patch management, system optimization, and preventative maintenance help keep your systems running smoothly and securely. ### ✔ Cybersecurity Protection We help protect your business from malware, ransomware, viruses, and evolving cybersecurity threats. ### ✔ Fast Remote & Onsite Support Need help? Our team is available for **telephone, remote, and on-site support** when you need it. During business hours is included in your monthly fee; after hours and emergency support is available only to established TMS clients. ### ✔ Vendor Coordination Tired of dealing with internet providers, software vendors, or hardware manufacturers? We work with vendors on your behalf so you don’t have to. ### ✔ Backup & Disaster Recovery Protect your important business data with dependable backup monitoring and recovery planning. ### ✔ Employee Technical Support From password resets to troubleshooting and workstation issues, we help keep your employees productive. --- ## Why Businesses Choose TMS ✔ Reduce costly downtime ✔ Improve cybersecurity & compliance ✔ Predictable monthly IT costs ✔ Faster issue resolution ✔ Access to an experienced IT team ✔ Less stress and fewer technology headaches Our mission is simple: **Keep your systems secure, operational, and efficient—so your business can thrive.** --- ## Priority Support When You Need It Most TMS clients receive **priority response**, including access to **after-hours and emergency support** when urgent situations arise. When technology problems can’t wait, neither do we. --- ## Affordable, Predictable IT Support TMS provides enterprise-level IT expertise at a fraction of the cost of maintaining an internal IT department. With one simple monthly invoice, budgeting becomes easier, and technology becomes more predictable. --- ## Ready for Better IT Support? If you’re tired of downtime, recurring computer problems, and technology frustrations, it may be time for a smarter solution. Let **Your Way Computer Tech Team** become your trusted IT department. ### Contact Us Today **Your Way Computer Tech Team** 1317 S. Danville Dr. Abilene, TX 79605 📞 (325) 690-1171 📧 <info@ywctt.com> 🌐 [www.YWCTT.com](https://ywctt.com/) **Serving Abilene and 17 surrounding counties for over 30 years.** ![WhyHrstop-CustomerSupport-292](https://ywctt.com/wp-content/uploads/2013/06/WhyHrstop-CustomerSupport-292.png "WhyHrstop-CustomerSupport-292") Customer service is not a department, it’s an attitude! Call Us: 325.690.1171 [Click Here To Call Us](http://tms.selfip.com/gethelp.asp "Click Here To Call Us") --- ### [FAQ](https://ywctt.com/faq/) **Published:** May 15, 2014 **Author:** Andrew **Content:** # Frequently Asked Questions ### [What are the benefits of using us for your I.T. needs.](#what-are-the-benefits-of-using-us-for-your-i-t-needs) We have made an information brochure “benefits of outsourcing” that you can receive by emailing us at info@ywctt.com or [clicking here](https://ywctt.com/wp-content/uploads/2026/06/Benefits-of-Outsourcing-ywctt-2026-contact.pdf). ### [Do you offer "Free Diagnosis?"](#do-you-offer-free-diagnosis) Yes & No – A very educated guess is free. BUT if you want us to dig deep for answers we will charge a “diagnosis fee” or “bench fee” of $75, which If you allow us to do the repair the diagnostics fee or “bench charge” is often the total repair cost because we are very good at what we do. If YOU CHOOSE NOT to do the repair you have paid a fee or diagnostics charge – after being in business for less than a year I found I was performing diagnosis for people to take this knowledge and get their repairs done elsewhere or themselves.. after finding that competitors were advising people to bring their systems to us and then return with our diagnosis we were forced to charge those not choosing to make the repair a “diagnosis charge.” or “bench fee” ### [What is your TMS support package?](#what-is-your-tms-support-package) TMS is an abbreviation for Total Managed Service and is basically an IT support contract with all the trimmings. Read More by [CLICKING HERE](http://ywctt.com/tms/) ### [Why does Spyware and Virus cleaning cost so much?](#why-does-spyware-and-virus-cleaning-cost-so-much) It’s extremely time consuming to do it correctly and that’s the only way we will do it. If we used only one tool to do this job you would not start with a clean computer or a shot at keeping things running well. We charge 2 hours labor to perform this service but actually the average cleanup takes 4-5 hours, luckily much of this time is not constantly on one computer so we can divide this time among many computers making it average out in the long run.. We go above and beyond to ensure the very best cleaning and result for our clients by using many different programs because there is no one cleaning tool that does a perfect job. If there was we would simply recommend our clients used it. Some of the many services we perform are; manual registry cleaning, low level diagnostics root kit scanning, and more. Our 2 hour billing is much lower than any other service offers and most use only 1 cleaning tool. ### [Does Same Day Service mean I will get my computer the day I drop it off?](#does-same-day-service-mean-i-will-get-my-computer-the-day-i-drop-it-off) SOMETIMES BUT NOT ALWAYS – Same Day Service will ensure the work on your system starts immediately but we will not release your system until it has been serviced properly and it’s impossible for us to perform quality service and always exactly estimate the time required. Of course there are certain repairs we can do quickly without compromising quality service and that would give you same day repairs. ### [Do you guarantee your services?](#do-you-guarantee-your-services) Of Course – If we perform any service and you are not satisfied we will gladly look at it again and attempt to resolve the issue. We understand that sometimes it’s difficult to demonstrate some problems and like all things computer problems tend to be elusive when you’re trying to show someone. To offer a service guarantee we must have certain limitations which are; Onsite service cannot be done without billing regardless so if you have paid for service and still have the same issue you called us for or brought your system in for you can bring your system to our Abilene location and we will attempt to resolve the issue without you incurring further expense. You have 48 hours to notify us you are still experiencing the issue we were supposed to resolve and 1 week to bring the system to us after notifying us to use this satisfaction guarantee ### [Do you work on Apple computers?](#do-you-work-on-apple-computers) Yes – While we are not authorized to perform warranty repairs, we are able to perform most any repair on an Apple, PC, or any brand of computer. ### [Can you upgrade my hard drive without losing my data?](#can-you-upgrade-my-hard-drive-without-losing-my-data) Usually, of course there are exceptions.. a failed hard drive can be an expensive item to recover from so always backup your data and of course we cannot be responsible for hardware failures. We have a very good track record and are very experienced in data transfer and recovery.. This is a very smooth process that we do daily, the time required varies on the speed of your original hard drive. ### [Can you provide onsite service to my location?](#can-you-provide-onsite-service-to-my-location) We provide onsite services to many locations in Texas. Out of state and international service can be arranged by contacting Andrew at andrew.way@ywctt.com. Our TMS service requires only a high speed connection. Most all locations have that so geographic location isn’t usually an issue. # Support ![WhyHrstop-CustomerSupport-292](https://ywctt.com/wp-content/uploads/2013/06/WhyHrstop-CustomerSupport-292.png "WhyHrstop-CustomerSupport-292") Customer service is not a department, it’s an attitude! Call Us: 325.690.1171 [Click Here To Call Us](http://ywctt.com/contact/ "Click Here To Call Us") --- ### [Services](https://ywctt.com/services/) **Published:** May 14, 2014 **Author:** Andrew **Content:** # Services & Solutions ### Ready for Better IT Support? If you’re tired of the frustration, downtime, and uncertainty that often come with traditional computer support, it may be time to experience true peace of mind with Your Way Computer Tech Team. Today’s small and medium-sized businesses depend on technology just as much as large enterprises—but hiring a full-time internal IT department isn’t always practical or affordable. That’s exactly why we created our **Total Managed Services (TMS)** program. With **TMS**, you gain access to the expertise, responsiveness, and proactive support your business needs—without the overhead of an in-house IT staff. From cybersecurity and network management to employee support and vendor coordination, we become **your trusted IT department**. Best of all, it’s **surprisingly affordable** and designed to help your business stay secure, productive, and running smoothly. **Call today and discover a smarter, stress-free way to manage your business technology.** ## Managed IT Services ### Proactive IT Support for Businesses That Depend on Technology Technology problems shouldn’t slow your business down. With **Your Way Computer Tech Team’s Total Managed Services (TMS)**, we proactively monitor, manage, and support your network—so you can focus on running your business. Our **Managed IT Services** provide reliable, responsive support designed to reduce downtime, improve cybersecurity, and keep your systems operating smoothly. ### What’s Included with TMS? ✔ **24/7 Network Monitoring** We’re always watching your systems to identify and resolve issues before they become costly disruptions. ✔ **Remote & Phone Support Included during business hours & after hours by appointment.** Fast access to expert technical assistance when your employees need help. ✔ **Managed Antivirus & Cybersecurity Protection** We monitor and manage antivirus, network security, and threat protection to help safeguard your business from ransomware, malware, and cyber threats. ✔ **Patch Management & System Updates** We help close vulnerabilities and security gaps by keeping your systems updated and protected. ✔ **Vendor Coordination & Technical Liaison** Tired of dealing with internet, phone, software, or hardware providers? We work directly with vendors such as Comcast, CenturyLink, and other providers on your behalf. ### Your Outsourced IT Department TMS is designed for businesses that want dependable IT support without the cost of hiring an internal IT department. From employee support tickets to vendor management and strategic technology guidance, we take care of the day-to-day IT responsibilities so you don’t have to. We simplify technology management with **one predictable monthly invoice**, making budgeting easier while reducing the stress of managing your business technology. **Reliable IT support. Proactive protection. Peace of mind.** ## Solutions & Repair ### Comprehensive Technology Solutions for Business & Home Whether you need a quick repair, a network upgrade, or complete technology planning, **Your Way Computer Tech Team** provides dependable solutions designed to keep your systems secure, connected, and running efficiently. ### Our Services Include: ✔ **Computer Repair & Support** Professional repair and troubleshooting for **Windows, Mac, and Linux systems**—available at our walk-in location or onsite at your business or home. ✔ **Network Evaluation & Design** Customized network assessments and infrastructure planning to improve performance, reliability, and security. ✔ **LAN & WAN Solutions** Reliable local and wide-area networking solutions tailored to your business needs. ✔ **Wireless Infrastructure Design & Support** Expert setup and support for **Point-to-Point (PtP)** and **Point-to-Multipoint (PtMP)** wireless deployments. ✔ **Secure VPN Solutions** Safe, reliable remote access solutions for employees and business operations. ✔ **Hardware & Software Sales** Your trusted single point of contact for business technology purchasing, deployment, and support. ✔ **Network Installations & Rollouts** Professional setup, upgrades, and project management for networks, computers, and office technology. ✔ **Backup & Disaster Recovery Solutions** Protect your critical business data with reliable backup strategies and recovery planning. ✔ **Data Recovery Services** When disaster strikes, we work to recover important files and restore access to your valuable data. ✔ **Cloud Services & Virtualization** Flexible cloud solutions and virtualization services to improve efficiency, scalability, and business continuity. ✔ **VoIP Phone Systems** Modern business communication solutions designed for flexibility, reliability, and cost savings. ✔ **Storage Solutions** Secure, scalable storage options for businesses of all sizes. **From simple repairs to complete business technology solutions—we’re here to help.** ![WhyHrstop-CustomerSupport-292](https://ywctt.com/wp-content/uploads/2013/06/WhyHrstop-CustomerSupport-292.png "WhyHrstop-CustomerSupport-292") Customer service is not a department, it’s an attitude! Call Us: 325.690.1171 [Click Here To Contact Us](http://ywctt.com/contact/ "Click Here To Call Us") --- ### [Welcome!](https://ywctt.com/cinemark/) **Published:** October 15, 2024 **Author:** Andrew **Content:** New to Your Way Computer Tech Team? Be sure to let us know where you heard about us and ask about a **free business technology consultation and quote**. Since **1996**, we have proudly provided dependable, high-quality IT support and technology solutions for businesses throughout **Abilene and 17 surrounding counties**. From our office at **1317 S. Danville Dr. in Abilene**, our experienced technicians provide both onsite and remote support tailored to your needs. We offer a wide range of IT services—from managed IT support and cybersecurity to networking, repairs, and business technology solutions. Every business is unique, so we take time to learn about your operations and recommend solutions that best fit your goals and budget. Explore our website to learn more about our services, or simply complete the form below to get started. Your Name (required) Your Service Address(required) Your Contact Phone(required) Your Email (required) How did you hear about us?(required) —Please choose an option—Existing ClientRadioMovie PreviewInternet SearchTVFriend or Associate Subject Your Message (please explain how we can help you - please explain in detail some of the areas you'd like assistance with - to prevent spam minimum 70 characters) --- ### [About us](https://ywctt.com/about-us/) **Published:** May 16, 2014 **Author:** Andrew **Content:** # About Our Company Your Way Computer Tech Team currently services 17 Texas counties surrounding our base of operations in Abilene, Texas and because many of our clients have offices abroad, we also service multiple countries around the world. We are a TOTAL PACKAGE I.T. solutions provider and are passionately committed to quality customer service and cost-effective solutions. We pride ourselves in not over-complicating your issues. The answer is usually straightforward and it’s our job to find the solutions to your problem and get you back to work. Our Founder, Andrew Way, is a veteran and started Your Way Consulting in 1996 to allow a flexible working schedule while attending classes at Abilene Christian University. After graduating in 2000 it was simply impossible to walk away, having made so many friends and a client base that depended solely upon him, he proudly welcomed the expansion. Your Way Consulting continued to grow along with our staff and clients into Your Way Computer Tech Team and today is staffed and equipped to provide a wide range of services. Our staff is made up of some of the most knowledgeable and friendly computer technicians in Texas. We’re always looking for another skill set to add to our team. If you think you have what it takes to join our team, please visit our [employment opportunities](https://ywctt.com/jobinfo/) page. We are all about providing quality service and think everyone deserves to be treated with compassion and respect at all times. If you feel you have not been treated in this manner or if you have had a good experience with us and would like to take a moment to share your thoughts, please contact Andrew Way at <andrew.way@ywctt.com> --- ### [Terms & Conditions of service](https://ywctt.com/terms-conditions-of-service/) **Published:** October 22, 2021 **Author:** Andrew **Content:** 1. **Response Times and Estimated Resolution Time:** YWCTT will attempt to respond to tickets that are; emailed, called, or entered into our ticket portal, at a time that meets the demand for the priority of the issue. You may reach out any time after a ticket has been submitted to get updated information on the ticket or visit the ticket portal for information on your ticket. 2. **Impact of Upgrades and Repairs:** Please be advised that it is your responsibility to understand the impact of repairs and upgrades on your Technology Infrastructure covered in this agreement. It’s common for loss of browsing history and saved website information such as passwords. Some upgrades may not be compatible with applications that your business uses. Computer hardware and software work together and incompatibility may not become apparent until a later date. The client is responsible for reaching out to specialty software manufacturers to acquire compatibility information that will allow us the ability to support you with your technology needs. 3. **Liability:** YWCTT’s liability for damage to your equipment is limited only to any damage which is determined to be caused by YWCTT’s negligent acts or negligent omissions. Our liability is limited to the total price we charged you for our services for the disputed billing period, repair, or service call only. 4. **Loss of Data:** Data is the most important part of business infrastructure because it is often irreplaceable. Due to any repair, data may get damaged or at worst, deleted. Be aware that certain repairs, including but not limited to viruses, malware, spyware, and ransomware removal, may damage infected software and/or data installed on your systems. This may require the re-installation of your operating systems, programs, and if possible, your data. YWCTT will not accept liability for any loss of data as a result of a workstation and/or server repair request. We take steps to backup data prior to work but ultimately you are responsible for backing up your own data. 5. **Privacy:** We are professionals, and our technicians and administrators will not browse through your systems looking at your data: however, they may inadvertently see data during the course of their work. Our technicians maintain Texas CJIS clearance and are held to the criminal penalties and standards they require. 6. **Scope of Work:** YWCTT will only perform work agreed upon and provide services within the scope of the managed services agreement, or repair request. This includes covered network systems, servers, and workstations. For MSA: We will provide unlimited remote services work on these systems under this agreement, including but not limited to security patches, anti-virus delivery, and software deployment, within normal business hours. We will never be responsible for the support of any devices not mentioned and billed for in our agreement or specifically listed in the work request, ticket, or service order. 7. **Ransomware/Phishing/Malware:** Over 99% of all ransomware attacks and issues result from improper actions by your own employees, often when doing personal business at work or purely from a lack of training. YWCTT will protect/warn/train your employees at every turn. We include many layers of protections and detection software to help but ultimately the level of cooperation and willingness to require training of employees along with proper backups and complying with recommended safe practices that are the determining factors in all of these impacting situations. 8. Your Way Computer Tech Team (YWCTT) will provide Client with the IT Managed Services as requested and only in the written contract signed by both parties. 9. We provide our support contract or MSA clients with unlimited Remote & Telephone Support during business hours and most issues are resolved using our powerful remote management software for the monthly stated cost. Should the Client require On-Site, or after-hours services, YWCTT will invoice at the current support client rate plus mileage. 10. Upgrading or replacing hardware normally requires on-site service. Fees do not include the cost of new or replacement hardware, software, cabling or other equipment that may be required to complete the job or perform services under an agreement. 11. Auto-renewals of contracts will not guarantee the pricing will not increase, only that we will continue to support your devices because our costs rise periodically and we cannot predict future prices for licensing and or labor. The only way to lock in pricing is to have a signed contract for the year mentioned. If at any time a price increase occurs, the client has the option of paying the previously billed rate and canceling services in 30 days or paying the new rate. 12. Quotations or Estimates never include a guarantee of labor cost, we always invoice for actual time spent on a job and the client/customer agrees to pay us for that time. 13. Unless payment terms have been made in advance, all amounts are due on receipt of services. 14. Any amount not paid within 30 days of the due date of each invoice shall be subject to a late charge of $20 per invoice monthly or the maximum interest charge permissible under applicable law, payable on demand. 15. All services are provided in good faith and any charges not disputed by Client in writing within 10 days of the receipt of an invoice will therefore be deemed approved and accepted by Client. 16. Any legal fees incurred or time spent attempting to collect a debt or unpaid balance will be the financial responsibility of the client/customer. 17. If paying by Credit Card, YWTT, INC. Dba Your Way Computer Tech Team will add a convenience fee to the amount due and payable and the Client/Customer agrees to pay this fee or submit payment in an alternate method. 18. This is a living document and will change as required to cover all aspects of our work provided. --- ### [Employment](https://ywctt.com/jobinfo/) **Published:** May 16, 2014 **Author:** Andrew **Content:** # Career Opportunities If you believe you would be an asset to our company and are interested in joining our team we will accept your resume for consideration. Even if there are no open positions we will keep you in mind for future opportunities. All packets received must include. Introduction letter, a resume that includes job history for 10 years or from 18 years of age, description of expertise and experience relevant to below job description or skills you feel are relevant to our organization. (additional information about employment requirements can also be found at bottom of this page.) Comprehensive resumes with education, skills, hobbies, employment history with salary, address history covering 10 years, introduction letter, and starting salary requirements receive preference. Please keep in mind that all positions with our company require extensive background checks and that to be successful with this company you must be team-oriented, highly productive, work unsupervised, and possess a strong work ethic. All positions require good interpersonal skills. If you are not able to communicate with people in a courteous, professional, and friendly manner, You need not apply. Please send resumes and accompanying documentation to <jobs@abilenepros.com> for consideration. We ask that you not call or walk-in inquiring about positions. Appointments will be arranged for scheduling reasons. ### The following is required for consideration: - Cover letter - Resume (must include job history for at least 10 years or to age 18) - Detailed Computer Skills List - List of any Certifications or Licenses Currently Held. ### The application process will at minimum include: - Criminal background investigation - Noncompete agreement - Confidentiality agreement - Drivers License verification --- ### [Hardware](https://ywctt.com/hardware-catalog/) **Published:** May 14, 2014 **Author:** Andrew **Content:** # Hardware Quotes & Catalog Contact us today for a custom quote of your hardware needs. Established as a Dell Value Added Reseller in the Texas Big Country we can offer you excellent prices and service on some of the best hardware in the market, or if you prefer we can also provide custom built solutions using the guides below. ![dell-partnerdirect-300x126](https://ywctt.com/wp-content/uploads/2014/05/dell-partnerdirect-300x126.png "dell-partnerdirect-300x126") ![](https://ywctt.com/wp-content/uploads/2014/05/dell-logo.jpg "dell-logo") ### [Contact Us for a Custom Dell Quote](http://ywctt.com/contact/) ### [Contact Us for a Custom Quote](http://ywctt.com/contact/) ### [Contact Us for a Custom Quote](http://ywctt.com/contact/) ### [Contact Us for a Custom Quote](http://ywctt.com/contact/) ### [Contact Us for a Custom Quote](http://ywctt.com/contact/) ### [Contact Us for a Custom Quote](http://ywctt.com/contact/) # Support ![WhyHrstop-CustomerSupport-292](https://ywctt.com/wp-content/uploads/2013/06/WhyHrstop-CustomerSupport-292.png "WhyHrstop-CustomerSupport-292") Customer service is not a department, it’s an attitude! Call Us: 325.690.1171 [Click Here To Call Us](http://ywctt.com/contact/ "Click Here To Call Us") --- ## Testimonials ### [Jesse Bruton says](https://ywctt.com/testimonial/jesse-bruton-says/) **Published:** December 17, 2019 **Author:** Andrew **Content:** > *I started doing business for Your Way Consulting back in 2001. I had a computer network cabling company and performed quite a number of infrastructure installations so that Andrew could set up their networks. I have never seen someone work SO HARD to earn the respect of each and every client of his. Andrew goes WAY out of his way to please people–even to the point to where I got exasperated on many occasions because he expected me to perform at the same pace of self-sacrifice that he did in order to please customers. I could not compete with Andrew’s level of hoop-jumping and price-discounting. The man is a true jewel of impeccable character. Outside of my business relationship, Your Way has worked on my personal computers twice. Those dealings were with his staff who were unaware of my relationship with Andrew, yet I still received the same kind of professional courtesy that I would have expected from Andrew himself!* > **Jesse Bruton, Gateway Cabling says** --- ### [Jim Keen, Keen Cleaners, Abilene TX says](https://ywctt.com/testimonial/jim-keen-keen-cleaners-abilene-tx-says/) **Published:** December 16, 2019 **Author:** Andrew **Content:** > *Your Way has serviced my computers on numerous occasions. I have purchased computers from them also. I have always received prompt friendly service and they have never failed to perform. They have also provided and installed a surveillance system which has given me, my employees and customers a sense of security. All in all, I am very pleased with Andrew and his staff. I would not hesitate to recommend them to friends and family.* > **Jim Keen, Keen Cleaners, Abilene TX says** --- ### [Charles Kirkpatrick, Sermons4Kids, Inc. says](https://ywctt.com/testimonial/charles-kirkpatrick-sermons4kids-inc-says/) **Published:** December 16, 2019 **Author:** Andrew **Content:** > *I have used Your Way since 2003. They have built two computers for me from the ground up and have performed all of the service that I have required on all of my computers. How do I feel about their service? I have recommended them to several of my friends who are now also satisfied Your Way customers.* > **Charles Kirkpatrick, Sermons4Kids, Inc. says** --- ### [Danita Carey says](https://ywctt.com/testimonial/danita-carey-says/) **Published:** December 15, 2019 **Author:** Andrew **Content:** > *This is my first or second ever yelp review, but I thought this placed deserved to be praised.Anyway Your Way Computer Tech Team fixed the PC perfectly, charged me a very reasonable price, and performed the service in under 24 hours.Really excellent shop I could not be happier* – > **Danita Carey says** --- ### [Sheila Watts, Covenant Outreach, LLC Abilene, TX says](https://ywctt.com/testimonial/sheila-watts-covenant-outreach-llc-abilene-tx-says/) **Published:** December 14, 2019 **Author:** Andrew **Content:** > *I am a small business owner with two office locations 200 miles apart. Until I learned of Your Way Consulting, I had nothing but problems with my remote computer issues. With Andrew and his very efficient Team, I no longer have to spend my own valuable time attempting to put out “fires”. The peace of mind I now have is absolutely priceless. I know that if an issue does arise, which I know it will when depending heavily on computers for my business, it is managed before it becomes a crisis and stops business. Our information is very confidential in nature, and I know because of Andrew’s moral and ethical convictions, he and his Team are highly trustworthy not to divulge that information. Again, priceless peace of mind……. > **Sheila Watts, Covenant Outreach, LLC Abilene, TX says*** --- ### [Lori Robinson of "The Hen Shack" says](https://ywctt.com/testimonial/lori-robinson-of-the-hen-shack-says/) **Published:** December 13, 2019 **Author:** Andrew **Content:** > *Andrew & his team have been our IT guys for years. They are knowledgeable, fair and professional. I highly, highly recommend them! > **Lori Robinson of “The Hen Shack” says*** --- ### [Hoss Smith from Joe T. Smith Trucking says](https://ywctt.com/testimonial/hoss-smith-from-joe-t-smith-trucking-says/) **Published:** December 11, 2019 **Author:** Andrew **Content:** > *I have been using Your Way for twenty years or more and have absolutely no complaints. They keep all of my computers (10) running and up to date. When we do have a problem they can remote into the complaining device and encourage it to work as it should. If we have to take a machine in to the shop for repair or upgrading they are quick to get it back in service because they know we need the offending machine back on it’s feet and doing it’s job as quickly as possible.* > **Hoss Smith from Joe T. Smith Trucking says** ---